Returns

 

Returns and exchanges are only accepted on merchandise within 30 days of receipt for items that have not been worn, altered, washed and must have all tags attached on the garment. Returns Authorizations Number must be granted by McGINN USA Inc. for all returns. All sale items are final sale. Write to customerservice@mcginnusa.com or call us Monday-Friday 9:00 a.m. to 5 p.m. Pacific Standard Time at 213-228-9991 and ask to speak to a McGinn customer service representative. Please provide invoice number when contacting for returns or exchanges.

Your feedback is very important to us. Your input allows us to create and produce the best apparel for our customers. When writing or speaking to our customer care representative, please provide as much detail as possible.

POSSIBLE RETURN REASONS : DAMAGED, WRONG ITEM SHIPPED, WHEN RETURN REASON IS FOR FIT PLEASE STATE THE REASON SUCH AS, OVERALL SMALL OR LARGE, SMALL AT HIPS, BIG AROUND BUST, ETC.

Once your Return Authorization number is granted, please be sure to state ‘E COMMERCE RETURN’ and the Return Authorization Number on the outside of the box.

If refund is requested within two weeks of receipt, McGINN USA Inc. will credit the purchased amount to card used at the time of purchase. Shipping charges will not be refunded. If a refund is requested past two weeks of receipt of merchandise, a McGINN USA Inc. check will be processed and mailed to the customer within 7 to 10 business days.